After-Sales Service

Refund and Returns Policy

This policy applies to goods purchased from Hubei Xintao Trading Co., Ltd. through connectorscn.com. Orders are supplied on a wholesale basis; please read this policy before ordering.

1. Inspect on arrival

Please check the parcel as soon as it arrives and report any problem within 7 days of delivery (48 hours for visible transport damage) with photos of the outer carton, the shipping label and the affected goods.

2. When we refund or replace

  • Wrong item shipped — we ship the correct item at our cost or refund it in full.
  • Dead on arrival / manufacturing defect — verified defects are replaced or refunded; please keep the goods until the claim is settled.
  • Damage in transit — reported within 48 hours with photos; we arrange a replacement or a refund, and we file the carrier claim.
  • Short shipment — the missing quantity is refunded or shipped with your next order.

3. When we cannot accept a return or will not issue a refund

  • Custom-made, OEM/ODM, cut-to-length wire and specially ordered items, unless they are defective.
  • Goods that have been used, installed, soldered, modified, or damaged after delivery.
  • Claims reported after the periods above.
  • Orders where the buyer selected an incorrect specification and confirmed it in writing.
  • Refusal or failure to clear customs — If the parcel reaches customs and is destroyed, abandoned, or returned because the buyer refuses, fails, or delays the required customs clearance, no refund will be issued, to the maximum extent permitted by applicable law.
  • Refusal or failure to collect the parcel — If the parcel is placed in a pickup locker, parcel station, or collection point and is returned or destroyed because the buyer refuses or fails to collect it within the carrier’s collection period, no refund will be issued, to the maximum extent permitted by applicable law.

4. Cancellation and changes

Orders can be changed or cancelled at no cost until production or packing has started. Once goods are cut, assembled or packed to your order, cancellation may not be possible.

5. Refunds

Approved refunds are paid back to the account the funds came from, or to your company bank account, within 5 business days of approval. Bank charges on the original transfer are not refundable. Refund amounts are based on the invoiced value of the affected goods.

6. Costs

Where the problem is ours (wrong, defective or damaged goods), we bear the cost of replacement or return shipping. In any other approved return, return freight and any customs charges are the buyer’s responsibility.

7. Warranty

Unless stated otherwise on the product page, our products carry a 30-day warranty against manufacturing defects from the date of delivery, limited to the invoiced value of the goods. Consumables and normal wear are excluded.

8. How to open a claim

  1. Send an e-mail to 298273997@qq.com or WhatsApp +86 15521787718.
  2. Include your order number, item number, quantity affected and photos or a short video.
  3. We reply within one business day with the next step (replacement, credit note or refund).

This policy does not limit any rights you have under mandatory consumer law in your country where it applies to you.