Shipping Policy
Shipping Policy
Effective date: 19 October 2026
This Shipping Policy explains how Hubei Xintao Trading Co., Ltd. (“HBXINTAO”, “we”, “us”) processes, ships and delivers orders placed on connectorscn.com. It applies to wholesale, sample and OEM/ODM shipments. Delivery times are estimates and are not guarantees.
1. Order processing
Orders are processed after payment has cleared and the order details, specifications, quantity and address have been confirmed. In-stock items are normally prepared within 2–5 business days. Made-to-order, cut-to-length, assembled, customised and OEM/ODM items normally require 7–20 business days, depending on the specification and quantity. Large or mixed orders may require a separate production schedule, which we will confirm in writing.
We inspect quantity and appearance before packing. Business days exclude Saturdays, Sundays and Chinese public holidays. Peak periods, factory holidays and carrier disruptions may add time.
2. Shipping methods
We ship through international express carriers, air freight, sea freight and freight forwarders, depending on the destination, weight, volume, value and the service you select. Common express carriers include DHL, FedEx, UPS, TNT and EMS; the final carrier may vary. We may use an alternative carrier of comparable service where necessary. Tracking information is provided when available.
3. Estimated transit times
Typical transit times after dispatch are:
- Asia: approximately 3–7 business days by express;
- North America, Europe, the Middle East and Oceania: approximately 5–10 business days by express;
- Remote areas: approximately 10–20 business days by express;
- Air freight: approximately 7–15 business days, plus customs clearance;
- Sea freight: approximately 25–45 days, plus origin handling and destination clearance.
These ranges are estimates. Customs inspection, weather, carrier backlogs, public holidays and remote-area routing can extend transit time. We are not responsible for delays outside our reasonable control, but we will help you follow up with the carrier.
4. Shipping charges
Shipping charges are calculated at checkout or quoted separately. They may include freight, fuel surcharges, remote-area surcharges, oversized or overweight handling, insurance and documentation. If the actual charge differs materially because of weight, dimensions, destination or service, we will contact you before dispatch. Unless expressly stated otherwise, shipping charges do not include customs duties or import taxes.
5. Customs, duties and import taxes
The buyer is the importer of record unless we agree otherwise in writing. You are responsible for import licences, tax registration, customs declarations and any duties, VAT, GST or other destination charges. Where the Site offers a duties-prepaid or delivered-duty-paid service, the amount shown is an estimate collected for the selected destination; the final assessment is made by the destination customs authority. Where duties are not prepaid, you must pay them directly to the carrier or customs authority.
If you refuse customs clearance, refuse delivery, or fail to provide documents or tax information, the shipment may be returned, abandoned or destroyed. In that case, freight, return charges, duties and disposal costs may be deducted from any refund, and the goods may not be refundable.
6. Delivery address and changes
Please verify the consignee name, company name, address, postcode, phone number and tax ID before submitting an order. Address changes are possible only before dispatch and may incur a carrier fee. We are not responsible for delays or losses caused by an incorrect or incomplete address, an unavailable consignee, a refused delivery, or a customs requirement that you do not satisfy. PO-box and remote-area delivery may be unavailable for some carriers.
7. Tracking and delivery
We will provide a tracking number or forwarder reference when the shipment is dispatched. Tracking may not update continuously, especially for air and sea freight. Please monitor the tracking link and respond to carrier requests. If delivery is attempted and the consignee is unavailable, the carrier may return the parcel or charge a second delivery fee.
8. Loss, damage and short shipment
Inspect the outer packaging and goods promptly on arrival. Report visible transport damage within 48 hours and other shortages, wrong items or defects within 7 days of delivery, with photos or video of the outer box, shipping label, packing list and affected goods. Keep the packaging and goods until the claim is resolved. We will arrange replacement, credit or refund for verified carrier damage, shortage or our error, subject to the After-Sales Service.
9. Split shipments and backorders
We may split an order into multiple shipments when some items are ready earlier or when carrier limits require it. We will tell you if a material backorder is expected. Split shipments do not change the total order value; additional shipping charges will be agreed before dispatch.
10. Risk and title
Unless we agree otherwise in writing, risk in the goods passes when we hand them to the carrier, and title passes when we receive full payment. If you arrange your own forwarder or carrier, risk passes when the goods are handed to that forwarder or carrier.
11. Returns
Returned goods require our prior written authorisation and a return address. Unauthorised returns may be refused. Unless the return is due to our error or a verified defect, return freight, insurance, duties and original shipping charges are your responsibility. Custom, cut-to-length and OEM/ODM goods are not returnable except for verified defects. See the After-Sales Service for details.
12. Contact
Hubei Xintao Trading Co., Ltd.
Email: 298273997@qq.com
WhatsApp: +86 15521787718
Address: 102, 1st Floor, Building 2, Xingbao Liqiang Industrial Park, Shaxi Town, Zhongshan City, Guangdong Province, China
Related policies: Privacy Policy · After-Sales Service · Terms of Service
This English version is the authoritative version. Translations provided by the Site’s language switcher are for convenience only.
