Terms of Service

Terms of Service

Effective date: 19 October 2026

These Terms of Service (“Terms”) govern your access to and use of connectorscn.com (the “Site”) and any purchase of goods or services from Hubei Xintao Trading Co., Ltd. (“HBXINTAO”, “we”, “us” or “our”). By accessing the Site, submitting an inquiry, or placing an order, you agree to these Terms. If you do not agree, do not use the Site or place an order.

1. Business customers

The Site is intended for business-to-business (B2B) purchasing, wholesale inquiries, OEM/ODM projects and resale. By placing an order, you represent that you are authorised to bind the business on whose behalf you act and that you will provide accurate company, contact, tax and delivery information. Nothing in these Terms excludes any mandatory consumer protection rights that cannot be excluded by law.

2. Products and information

We aim to describe products, specifications, materials, dimensions and images accurately. Minor differences in colour, finish, packaging, markings or appearance may occur between production batches. Product images are for illustration; the written specification and the agreed quotation or invoice prevail. Custom, made-to-order and OEM/ODM products are produced according to the drawings, samples or written requirements you approve.

Product availability, specifications and prices may change without notice. We may correct obvious errors or omissions and may cancel or refund an order affected by a material pricing or specification error.

3. Inquiries, quotations and accounts

An inquiry or quotation is an invitation to negotiate and is not a binding offer. A quotation may state a validity period, minimum order quantity (MOQ), lead time, Incoterm, payment term and shipping assumption. You are responsible for keeping your account credentials confidential and for activity under your account. Notify us promptly if you believe your account has been used without authorisation.

4. Prices, MOQ, taxes and currency

Prices are shown in the currency displayed on the Site or stated in your quotation. Tier prices and MOQs apply as shown on the product page or quotation. Unless expressly stated otherwise, prices do not include shipping, insurance, customs duties, import taxes, bank charges or other destination charges. Currency conversion, payment-provider fees and bank charges are your responsibility unless we agree otherwise in writing.

Where duties or import taxes are described as prepaid at checkout, the amount shown is an estimate collected for the selected destination and service. The final customs assessment is made by the destination customs authority. If the selected service does not include duties, you are responsible for paying them.

5. Orders and acceptance

Your order is an offer to buy. We accept it only when we issue an order confirmation, proforma invoice or shipping confirmation, or when we begin production or dispatch, whichever occurs first. We may refuse or cancel an order for reasons including suspected fraud, sanctions or export-control restrictions, unavailable stock, incorrect pricing, incomplete information, or a violation of these Terms. If we cancel after payment, we will refund the affected amount.

Changes or cancellations are accepted only before production, cutting, assembly, customisation or packing has begun. Custom, cut-to-length, made-to-order and special-order items cannot be changed or cancelled after work begins, except where required by law or where the goods are defective.

6. Payment

We accept the payment methods shown at checkout or in your quotation, which may include bank transfer (T/T) and third-party online payment services. Payment must clear before production or dispatch unless we expressly agree to other terms. You are responsible for paying all bank, intermediary, currency-conversion and payment-provider charges. We do not store full card numbers on the Site; card data is handled by the relevant payment provider.

If a payment is reversed, charged back, blocked or investigated, we may suspend the order and request evidence of payment. You remain responsible for the order amount, chargeback fees and reasonable recovery costs where the chargeback is not caused by us.

7. Shipping and delivery

Shipping is governed by our Shipping Policy. Delivery dates are estimates, not guarantees. We may ship in instalments where reasonable. Unless we agree otherwise in writing, risk in the goods passes when we hand them to the carrier, and title passes when we receive full payment. You are responsible for customs clearance, import licences, tax registration and providing accurate delivery information.

8. Returns, refunds and warranty

Returns, refunds, warranty claims and damaged or short shipments are governed by our After-Sales Service. Please inspect shipments promptly and report visible damage within 48 hours and other issues within 7 days of delivery, with photos, video and the original packaging where possible. Our remedies are limited to replacement, credit or refund of the affected goods, subject to the After-Sales Service.

9. Intellectual property

The Site, our name, logo, product photographs, descriptions and other content are owned by us or our licensors and are protected by applicable intellectual-property laws. You may use them only to evaluate or purchase our products. You may not copy, scrape, republish or use them for commercial purposes without our written permission. If you provide drawings, samples, trademarks or other materials for an OEM/ODM project, you represent that you have the right to use them and grant us the limited right to use them to perform the order.

10. Acceptable use

You must not use the Site unlawfully, fraudulently, or in a way that interferes with its operation or security. You must not attempt to gain unauthorised access, introduce malware, scrape data at scale, infringe intellectual-property rights, or submit false, misleading or unlawful content.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive or consequential loss, loss of profit, loss of business, loss of data, or damage caused by customs delays, carrier delays, force majeure or your failure to provide accurate information. Our total liability for a claim relating to an order is limited to the amount you paid us for the affected goods. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You agree to indemnify and hold us harmless from claims, losses, liabilities and reasonable costs arising from your breach of these Terms, your misuse of the Site, your infringement of third-party rights, or materials you supply for a custom or OEM/ODM order.

13. Governing law and disputes

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law rules. The courts of the People’s Republic of China shall have exclusive jurisdiction over disputes arising from these Terms or an order, unless mandatory law requires otherwise. Before starting formal proceedings, the parties will attempt in good faith to resolve the dispute through written negotiation for at least 30 days.

14. Changes to these Terms

We may update these Terms from time to time. The version published on this page is the current version, and the effective date is shown above. Changes apply to use of the Site and orders placed after publication. If any provision is found unenforceable, the remaining provisions continue in effect.

15. Contact

Hubei Xintao Trading Co., Ltd.
Email: 298273997@qq.com
WhatsApp: +86 15521787718
Address: 102, 1st Floor, Building 2, Xingbao Liqiang Industrial Park, Shaxi Town, Zhongshan City, Guangdong Province, China

Related policies: Privacy Policy · After-Sales Service · Shipping Policy

This English version is the authoritative version. Translations provided by the Site’s language switcher are for convenience only.