Privacy Policy

Privacy Policy

This policy explains what personal data Hubei Xintao Trading Co., Ltd. (“we”, “us”) collects through connectorscn.com (the “Site”), why we collect it, and what rights you have. It applies to visitors, inquirers and customers of the Site.

1. Who we are

Hubei Xintao Trading Co., Ltd., China. For any privacy question or request, contact us at 298273997@qq.com or WhatsApp +86 15521787718.

2. What we collect

  • Information you give us: name, e-mail address, phone/WhatsApp number, country or region, the product item number and quantity you are interested in, and any message you send through the quote form or by e-mail.
  • Order information: when you place an order we collect the details required to process it — billing and shipping address, contact details, order contents and payment status. Card data is never stored on the Site; bank transfer details are handled by our bank.
  • Technical information: IP address, browser type, device type, pages viewed, referring URL and cookie identifiers, collected to keep the Site secure and to understand how it is used.

3. Why we use it

  • to answer your inquiry and prepare quotations or Proforma Invoices;
  • to process, pack and ship your order and to provide after-sales support;
  • to comply with accounting, tax and export-record obligations;
  • to send you product offers or updates only where you have agreed (you can opt out at any time);
  • to prevent fraud and abuse and to keep the Site working properly.

4. Legal bases (GDPR)

Where the EU/UK GDPR applies, we rely on: your consent (marketing messages, non-essential cookies); performance of a contract (inquiries, orders, shipping); legal obligation (tax and export records); and our legitimate interests (site security, fraud prevention, business correspondence).

5. Who we share it with

Only as needed to run our business: shipping carriers (DHL, FedEx, UPS, freight forwarders), our bank and payment providers, e-mail and hosting providers, and analytics or marketing tools you see listed below. We do not sell personal data.

6. International transfers

We are based in China, so your data may be transferred to and processed in China and in the countries where our service providers operate. Where required, we use appropriate safeguards such as standard contractual clauses.

7. How long we keep it

  • Inquiries that do not become orders: up to 24 months.
  • Order and accounting records: as long as required by tax and export law (typically 5–10 years).
  • Marketing consent records: until you withdraw consent, plus a short record of the withdrawal.

8. Cookies

First-party analytics

We use a lightweight first-party analytics system to understand page views, approximate visitor counts, visit frequency, page paths, referral sources and general device type. It does not use tracking cookies and does not send analytics data to a third party. A random identifier stored in your browser is combined daily with technical request data and a site-specific secret, then reduced to a non-reversible hash; the raw IP address and complete User-Agent are not retained in analytics records. Visitors who enable Global Privacy Control or Do Not Track are not recorded. Administrative, WooCommerce management and editorial accounts are excluded, and we may exclude our own office IP addresses from aggregate statistics. Analytics records are retained for no longer than 365 days unless a different retention period is displayed in the website administration settings.

The Site uses cookies that are necessary to function (cart, checkout, your selected currency and language) and, where enabled, analytics and marketing cookies. You can delete or block cookies in your browser; essential cookies are required for the cart and checkout to work.

9. Your rights

Subject to applicable law you may request access to, correction of, or deletion of your personal data; object to or restrict processing; receive your data in a portable format; withdraw consent; and lodge a complaint with your local data-protection authority. E-mail 298273997@qq.com and we will respond within 30 days.

10. Children

The Site is a business-to-business platform and is not directed to children. We do not knowingly collect data from anyone under 16.

11. Changes

We may update this policy; the current version is always published on this page, with the effective date shown below.

Effective date: {{生效日期}}